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Patient Service Representatives

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The Patient Services Representative acts as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate clinic personnel. The Patient Services Representative ensures that the delivery of high quality, cost efficient, culturally sensitive services comply with all Federal, State and Local agency policy and procedures.


· Answers the telephone promptly and courteously, refers calls to the appropriate area and identifies and refers urgent calls correctly.

· Makes and assists in making initial and return appointments, confirming the patient’s current address, phone number, and insurance information, and updates these in the computer system, or as appropriate.

· Registers patients, generating required paperwork for a patient visit.

· Calls patients to remind them of their scheduled visit at least one business day before.

· Secures patients medical record and notifies clinical staff of patient’s arrival.

· Correctly and timely enters charge data as required.

· Monitors status of reception areas, alerting clinical staff of unusually long patient waiting times or obtaining assistance for any unusual situations including patient/family conflicts.

· Performs other clerical support functions including filing, scheduling, and documentation of appointments or referrals, completes medical release forms, documents no shows in the chart and in the computer system. Pulls and prepares medical records/charts the day before the patient’s appointment.

· Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.

· Maintains flexibility in hours and locations, as needed.

· Forwards phones to answering machine at the end of the day (if applicable).

· Keeps reception area presentable; straightens reception area and waiting room, keep areas neat and orderly.

· Pulls and files charts as needed to assist in office workflow and load.

· Works as part of a team, demonstrates willingness to assist with wherever and whatever is needed.

· Demonstrates excellent customer service skills.

· Other duties as assigned.

Patient Services Representative Job Description – continued


1. Requires a high school diploma.

2. Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience in order to perform office routines and clerical support functions.

3. Medical terminology / transcription preferred.

4. Minimum typing speed 40 wpm.

5. Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone.

6. Ability to maintain a high standard of customer service and company protocol in hectic and sometimes hostile situations.

7. Ability to communicate well with all levels of healthcare professional.

8. Self motivated, needing little supervision.

9. Detail oriented.


Ali’i Health Center is currently accepting resumes for the following positions:

Medical Assistants

March 27, 2024
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